Pilot program
Knox City Council rebates
Knox City Council
Knox reusable rebate pilot program
During the pilot program*, eligible residents of Knox City Council can claim:
- Up to $xxxx per household per year for incontinence products; and
- Up to $xxxxx per household per year for reusable period products.
*The pilot program is subject to budget and may conclude earlier if the allocated budget is exhausted.
Knox rebates
How it works
Council will provide up to $xxxx off incontinence products and up to $xxxx off reusable period products, to a maximum of xxxxx off the total order. A minimum spend of xxxx applies. Shipping costs are excluded from the rebate.
To claim the rebate, use the Knox resident discount codes during checkout. You can claim one incontinence code per household and one period product code per household, in the one transaction.
Households may claim one of each rebate per financial year.
Claim your discount at the time of ordering with the following discount codes. You must enter your discount codes during the checkout process.
Knox Discount Codes
Incontinence items code KNOXi
Use code Knoxi for up to xxxx off incontinence orders, to a maximum xxxx off the total order.
Reusable period product code KNOXp
Use code Knoxp for up to xxxx off reusable period product orders, maximum xxx off total order.
- Rebates (subsidies) may be claimed only by residents of Knox City Council.
- The billing address must be a Knox residential address.
- Each household may apply for ONE incontinence subsidy only, and/or
- Each household may apply for ONE reusable period product subsidy only, regardless of how many people live in the household.
- Rebates are provided as an up-front discount off eligible products on the Greener Everyday website (this website).
- Council and Greener Everyday reserve the right to reject non-qualifying orders.
- Orders will be verified for eligibility and resident will be contacted with options to pay the gap or cancel their order, if their rebate application does not qualify.
- A $5 administration fee will be deducted from refunds of cancelled orders to cover non-recoverable merchant fees and staff time.
The Greener Everyday team will verify all orders for eligibility and notify you via email of your order approval or any issues and next steps you need to take.
Orders usually take a couple of days to move through the approval process. Items in stock will ship that week.
Other items may take several weeks if we are awaiting stock.
As this is a pilot program we will continue to adjust supply to meet demand - please be patient as we order in more stock for unexpected demand. Many items are on pre-order as we determine popularity of some items, styles and sizes.
Refunds and exchanges are provided in accordance with Australian Consumer Law.
"Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. These basic rights are known as consumer guarantees." ACCC
Change of mind
If you change your mind and wish to cancel your order, you must let us know via email or phone (provided on your order confirmation email) within 24 hours of ordering.
Cancellations will not be accepted once the item has shipped.
Your refund will be processed through Shopify back onto the card or method with which you paid. For change of mind orders (including cancellation due to ineligibility for a subsidy), we will deduct a $5 administration fee to cover the merchant fee that we cannot recover, and a portion of staff time.
Ordering from Greener Everyday (this website), a division of Chooktopia, constitutes acceptance of your Council's terms and conditions and the terms and conditions set out on this website.
Ordering a subsidised product does not automatically mean acceptance of the subsidy by the respective Council. We may need to verify your address and eligibility for a subsidy. Should you not be eligible, you will be given the option of paying the gap or cancelling your order.
Should you elect to receive a refund rather than pay the gap when you have:
- ordered with a code for an ineligible address or made multiple orders using a discount code on more than one occasion
- ordered using a discount code for a council other than your own council area
- order multiple times to claim a subsidy that is limited to one per household, or
- simply changed your mind
Refunds will exclude our out of pocket costs (admin and merchant fees of $5 or up to 5% of your order cost, which ever is the greater) to cover our out of pocket expenses.
You can reply to your order confirmaton email or fill out the form on the Contact Us page.
Frequently asked questions
There is a limit of one subsidised order per household for the trial period.
Knox residents are eligible for the subsidy. If you do not live in Knox, you are not eligible.
Unsure of your council area? Type your address into Know Your Council to find out which Council area you live in.
Your discount will be rejected. You will be contacted with options to pay the gap or cancel their order, if your rebate application does not qualify.
The trial will last until the program budget is exhausted.
No. The trial is in partnership with Greener Everyday. All products must be purchased through this website, with the respective council discount applied at the checkout. If you purchase your products elsewhere you will not get the rebate.
Following the trial, Council will evaluate the success and impact before looking into continuing the program.