Pilot program
Knox City Council rebates
Knox City Council
Knox reusable rebate pilot program
During the pilot program*, eligible residents of Knox City Council can claim either:
- Up to $65 per household per year for continence products; OR
- Up to $50 per household per year for reusable period products.
*Households can use one rebate only, not both.
*The pilot program is subject to budget and may conclude earlier if the allocated budget is exhausted.
Knox rebates
How it works
Council will provide up to $65 off continence products OR up to $50 off reusable period products, to a maximum of 50% off the total order.
Households can claim ONE discount only, not both.
A minimum spend of $30 applies. Shipping costs are excluded from the rebate.
To claim the rebate, use the Knox resident discount code during checkout. You can claim one ONE rebate only per household, not both.
Households may claim rebate only during the trial period.
Knox Discount Codes
Claim your discount at the time of ordering with the following discount codes. You must enter your discount codes during the checkout process.
Note: one code per houseold only.
Continence items code KNOXi
Use code Knoxi for up to 50% off incontinence orders, to a maximum $65 off the total order.
Reusable period product code KNOXp
Use code Knoxp for up to 50% off reusable period product orders, maximum $50 off total order.
- The rebate (subsidy) may be claimed only by residents of Knox City Council, using a Knox residential address.
- The billing address must be a Knox residential address.
- Each household may apply for ONE continence subsidy only, OR
- Each household may apply for ONE reusable period product subsidy only, regardless of how many people live in the household.
- Rebates are provided as an up-front discount off eligible products on the Greener Everyday website (this website).
- Council and Greener Everyday reserve the right to reject non-qualifying orders.
- Orders will be verified for eligibility and resident will be contacted with options to pay the gap or cancel their order, if their rebate application does not qualify.
- A $5 administration fee will be deducted from refunds of cancelled orders to cover non-recoverable merchant fees and staff time.
The Greener Everyday team will verify all orders for eligibility and notify you via email of your order approval or any issues and next steps you need to take.
Orders usually take a couple of days to move through the approval process. Items in stock will ship that week.
Other items may take several weeks if we are awaiting stock.
As this is a pilot program we will continue to adjust supply to meet demand - please be patient as we order in more stock for unexpected demand. Many items are on pre-order as we determine popularity of some items, styles and sizes.
Refunds and exchanges are provided in accordance with Australian Consumer Law.
"Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. These basic rights are known as consumer guarantees." ACCC
Change of mind
If you change your mind and wish to cancel your order, you must let us know via email or phone (provided on your order confirmation email) within 24 hours of ordering.
Cancellations will not be accepted once the item has shipped.
Your refund will be processed through Shopify back onto the card or method with which you paid. For change of mind orders (including cancellation due to ineligibility for a subsidy), we will deduct a $5 administration fee to cover the merchant fee that we cannot recover, and a portion of staff time.
Due to the sanitary nature of these items, returns will not be accepted once shipped unless they are faulty.
If you are requiring a new item due to a faulty product you must return the original faulty item for assessment.
Ordering from Greener Everyday (this website), a division of Chooktopia, constitutes acceptance of your Council's terms and conditions and the terms and conditions set out on this website.
Ordering a subsidised product does not automatically mean acceptance of the subsidy by the respective Council. We may need to verify your address and eligibility for a subsidy. Should you not be eligible, you will be given the option of paying the gap or cancelling your order.
Should you elect to receive a refund rather than pay the gap when you have:
- ordered with a code for an ineligible address or made multiple orders using a discount code on more than one occasion
- ordered using a discount code for a council other than your own council area
- order multiple times to claim a subsidy that is limited to one per household, or
- simply changed your mind
Refunds will exclude our out of pocket costs (admin and merchant fees of $5 or up to 5% of your order cost, which ever is the greater) to cover our out of pocket expenses.
You can reply to your order confirmaton email or fill out the form on the Contact Us page.
Frequently asked questions
There is a limit of one subsidised order per household for the trial period.
Knox residents are eligible for the subsidy. If you do not live in Knox, you are not eligible.
Unsure of your council area? Type your address into Know Your Council to find out which Council area you live in.
Your discount will be rejected. You will be contacted with options to pay the gap or cancel their order, if your rebate application does not qualify.
The trial will last for one year or until the program budget is exhausted
No. The trial is in partnership with Greener Everyday. All products must be purchased through this website, with the respective council discount applied at the checkout. If you purchase your products elsewhere you will not get the rebate.
Following the trial, Council will evaluate the success and impact before looking into continuing the program.
Register for updates
Free Council workshops
Register for a free Knox City Council reusables workshop