Pilot program
Whitehorse City Council rebates
Whitehorse City Council
Whitehorse reusable rebate pilot program
Until 30 June 2025*, eligible residents of Whitehorse City Council can claim:
- Up to $100 per household per year for cloth nappies (maximum of 50% per order); and
- Up to $50 per household per year for reusable period products (maximum of 50% per order).
*The pilot program is subject to budget and may conclude earlier if the allocated budget is exhausted.
Whitehorse rebates
How it works
Council will provide up to $100 off cloth nappies and up to $50 off reusable period products, to a maximum of 50% off the total order. A minimum spend of $15 applies. Shipping costs are excluded from the rebate.
To claim the rebate, use the discount codes during checkout. You can claim one cloth nappy code per household and one period product code per household, in the one transaction.
Claim your discount at the time of ordering with the following discount codes. You must enter your discount codes during the checkout process.
Discount Codes
For cloth nappies and accessories (extra inserts, wetbags and wipes):
Use code WCCNAPPY for up to $100 off cloth nappy orders, maximum 50% off total order.
For reusable period products:
Use code WCCPERIOD for up to $50 off reusable period product orders, maximum 50% off total order.
- Rebates (subsidies) may be claimed only by residents of Whitehorse City Council.
- The billing address must be a Whitehorse residential address.
- Each household may apply for ONE cloth nappy subsidy in the trial period, to a maximum discount of 50% off, up to $100.
- Each household may apply for ONE reusable period product subsidy of up to 50% off, up to $50 during the trial period, regardless of how many people live in the household.
- Rebates are provided as an up-front discount off eligible products on the Greener Everyday website (this website).
- Orders will be verified for eligibility and resident will be contacted with options to pay the gap or cancel their order, if their rebate application does not qualify.
The Whitehorse Greener Everyday team will verify all orders for eligibility and notify you via email of your order approval or any issues and next steps you need to take.
Orders usually take a couple of days to move through the approval process. Items in stock will ship that week.
As this is a pilot program we will continue to adjust supply to meet demand - please be patient as we order in more stock for unexpected demand.
Refunds and exchanges are provided in accordance with Australian Consumer Law.
"Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. These basic rights are known as consumer guarantees." ACCC
Change of mind
If you change your mind and wish to cancel your order, you must let us know via email or phone (provided on your order confirmation email) within 24 hours of ordering.
Cancellations will not be accepted once the item has shipped.
Your refund will be processed through Shopify back onto the card or method with which you paid. We will deduct a $5 administration fee to cover the merchant fee that we cannot recover, and a portion of staff time.
Ordering from Greener Everyday (this website), a division of Chooktopia, constitutes acceptance of your Council's terms and conditions and the terms and conditions set out on this website.
Ordering a subsidised product does not automatically mean acceptance of the subsidy by the respective Council. We may need to verify your address and eligibility for a subsidy. Should you not be eligible, you will be given the option of paying the gap or cancelling your order.
Should you elect to receive a refund rather than pay the gap when you have:
- ordered with a code for an ineligible address or made multiple orders using a discount code on more than one occasion
- ordered using a discount code for a council other than your own council area
- order multiple times to claim a subsidy that is limited to one per household, or
- simply changed your mind
Refunds will exclude our out of pocket costs (admin and merchant fees of $5 or up to 5% of your order cost, which ever is the greater) to cover our out of pocket expenses.
You can reply to your order confirmaton email or fill out the form on the Contact Us page.
Frequently asked questions
There is a limit of one subsidised order for period products and one subsidised order for cloth nappies per household for the trial period.
Whitehorse residents are eligible for the subsidy. If you do not live in Whitehorse, you are not eligible.
Your discount will be rejected. You will be contacted with options to pay the gap or cancel their order, if your rebate application does not qualify.
The trial will last until the program budget is exhausted.
No. The trial is in partnership with Greener Everyday. All products must be purchased through this website, with the Whitehorse discount applied at the checkout. If you purchase your products elsewhere you will not get the rebate.
Following the trial, Council will evaluate the success and impact before looking into continuing the program.